These messages will be seen in the app and on printed receipts. With the assistance of an Order Accuracy prediction model, you will receive a notification asking you to ensure the order contents are correct. Please see slide 17 of the full order accuracy guide linked in this email to see how to calculate it. Calculate your Inaccurate Orders Rate manually: while you can now see your Inaccurate Orders Rate on the Operations tab in UEM, you can also calculate it manually by downloading and then filtering the ‘Inaccurate Orders’ and ‘Order History’ reports. It allows you to calculate how often each item was reported, and see why.ģ. ‘Order Errors (Menu Item)’ Report: this is used for item-level reporting, and missing/incorrect item analysis. Order Accuracy Analytics & Visual Reports in UEM: for any selected number of your stores, review your inaccurate orders rate, # inaccurate orders over time, % breakdown by issue type, $ amount charged to the store(s), top missed/inaccurate items, # issues by time of day, and top offending stores by # inaccurate ordersĢ. How to view Order Accuracy in Uber Eats Manager (UEM):ġ. Having consistent poor order accuracy may impact your performance and/or visibility on the Uber Eats platform.

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